i barely just bought this mouse for my laptop and as soon as i opened it the mouse didnt work and their policy cant refund me this might be the worst customer policy i have ever seen i hope i can at least get a replacement. I Bought 2 Jackets And Returned One Of Them The Same Day. I was reading some of the other post and just would like to comment on some of them as far as returns. Today I bought a pretty cheap spring dress at Rosswent home ,which is a mile away tried it on and was too bigso 2 hours later I returned it and the nice Ross Employee asked for my drivers licesnce and it looked like she entered the dl number into the computer ! The toy was unopened and even after the showing an other exactly the same toy but blue, she didn't accept and didn't refund me! I bought a pair of sandals and did not try them on u til I got home. This is a fraud !! Consider this when purchasing fragrance. Hi guys..I bought a pair of shoes from Ross and I want to return those but I lost the tag and there is a receipt so will they refund me back with no tag and just a receipt? Now I could understand if I bought them yesterday and for whatever reason the charge hadn't cleared the bank or if I had paid by check or credit card but it was paid with a debit card 2 weeks and my only option is to put it back on the card or get a store credit. Returned it in bag with all tags and the receipt same day . Even tho I was w step below mgt. I honestly think they should revise their policy. They seem to find a bad reason. They made a point to tell me this was a one time thing they would do for me and next time I need to hold onto my receipt. Customers come to return items that have been used & abused & expect to get their money back- knowing that when they bought the merchandise nothing was wrong with the product, now call corporate by all mean I'm just doing my job & following store policies. You guys need to reevaluate yourselves. When making a purchase it's always wise to inspect the items before you decide to make a purchase. Every single place that you buy from is in it to make a profit. I complained that it should be a credit to my Discover but they said the computer would not allow it. Ross has the worst return policy I've had to deal with never shop Ross again and will tell friends. They said they can only give me store credit of 30$ and you look on there shelf and they are still selling it for 40 $. Any fine jewellery, swimwear, and lingerie items also follow the standard 30 days Ross return policy but with one more condition: For a successful return/exchange of these items, the original ticket must be in place and you will also need to present the original receipt. Is there any other way to get my belt? Ok Ross, I didn't have a receipt but was told I couldn't even get store credit without a receipt because they are name brand Is this true? I told him I did, and it wasn't until I put them on that I realized how bad they looked on me. If a customer wants to purchase a piece of jewelry or a better brand watch, we give them a number to give to the cashier, we attach a copy of that number to the item and the cashier will get the item when the customer is being rung up. Went to Ross before work yesterday and I was returning a purse I had bought the day before yesterday I had receipt and paid with card but I had forgotten card in my car the girl helping me didn't want to wait for me to go get my card from my car cause I didn't have it on me and made me get store credit cause I didn't have my debit card during the return. I understand if I was returning for any other reason, but we are talking about a defective product and one day off. We will explain how you can request a return in both cases. I'm very unhappy with the return/refund policy. I should have been allowed to exchange at face value. If you try to return an item without the tag but with a receipt, then we have to check the description. My experience at Ross' in Catonsville, MD was terrible. I purchased a dress today that I thought was clearance because it said price reduction/reduced price..something along that line. i have my receipt for 2 handbags, brand new condition still w/tags on. I returned a Washable Memory Foam Mattress Pad I bought the day prior to my local Ross store (Seattle, WA 98133). Please do not include sensitive or personal information such as credit/debit card number, Social Security number, driver's license number or banking . I bought a prom dress a few weeks ago that I never ended up wearing, and it still has the tags and everything but I can't return it without the receipt ( which I lost). BTW, I was purchasing another pair of earrings at this same timebasically an exchange :(. I need to return some of these items and this is one of them. So bad quality!!!!! You can return items without a receipt but youll get store credit for the current selling price of the item. 6. If the tags are off and you don't have your receipt your damn problem. Needless to say they were pissed.I had a return something I thought was hair spray, it wasn't. Now with your situation, I think they were simply just following the stores policy, which really are a fair and simple set of rules that run smoothly as long as the customer fully understands the policy and reasoning behind it. Troyes to get a refund for unworn shoes with a tag with no receipt but purchased recently, the price was $119, manager told me , the cant issue refund even for credit store, of the item priced more then $50. It is suggested that when you make a return, that you are to bring the original form of payment with you to avoid any hassles. So I called Ross and was told that as long as the barcode at the bottom of the receipt was still usable then it wouldnt be an issue. What can I do? I had to argue with store clerk. So now my husband has this shirt that we have to fork more money out to get fixed. Plan on reporting Roses to consumers board. I didn't think too much of it but, this las visit I thought I needed to complain . I know that was not true. I go in today at the same as yesterday and I was referred to the mgr who I saw there all those 3 days. I did call and ask to speak to the Manager and she apologized, but turned around and said it is Ross' policy to take a return in front of any customer. I unwrapped them and held out a pair and instantly knew they wouldn't fit me. Copyright 2000 - 2023. In terms of business, the company would lose money if we operated that way and the company would soon fall. I am waiting for Ross to reply back on who is, what it's being used for, and for a copy of my hilarious "return verification" tracking info. I find it extremely unfair that they are literally ripping off customers who pay for their items. I'll take my business somewhere I feel welcome and appreciated as a customer thanks. I am another Ross employee that explain some issues stated here. I explained i needed my money because how difficult it had been to get to your store and health insurance medication is expensive. If the transaction fails, then the online service will provide the appropriate failure message. Ross return policy is made to help out their customers with the purchase of defective or wrong size items. I have been shopping at Ross for decades and consider it my favorite store. The timeframe depends on how long it takes for the merchant to process the refund. The one cashier, said I will take you next. Baught a pair of shoes for my son at a store in El Paso, TX, at Basset Place for the new school year. V. Ross return policy sucks! ross return policy debit card $12,000 in 1858 worth today. Once again once you open the fragrance or perfume it is considered altered. I was asked to give my driver's license to be entered into the computer. In regards to Ross asking for your Drivers license number: its not illegal. No, I think youll have to settle for store credit. With or without your receipt, your items purchased can only be exchanged for store credit if returned more than 30 days after the initial purchase date. A refund must never exceed the original payment amount. They asked me for identification, I asked why if I had the original receipt and it was purchased about 1hr or so ago. I just wanted to trade the shoes for a pair that was either all black or all white but they refused and said I would have to pay the difference. I said no problem. So, in Ross we just came to a cashier and explain what the problem was. How can a cashier and manager tell me what I purchased. if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'returnsandrefund_com-box-4','ezslot_6',103,'0','0'])};__ez_fad_position('div-gpt-ad-returnsandrefund_com-box-4-0'); Also, Jewelry purchases from Ross-simons will follow their 30 days Ross simons return policy. Instead, I shop enough and keep 95% or more of the things I buy. Returns at Ross are ridiculous. The tags are still on and everything. Call corporate. I knew I would only get store credit. Fish Skinner Lake. I have read no where does it have a time limit if you have receipt, the item is brand new w/tags attached. You will get your refund in the same form as the payment method. Why would you have a manger in a store that cannot make decisions. Letter. We look for manufacturer closeouts. I saw some 18s I wanted and I could not exchange these nice shoes that could not fit my feet. Manager was very rude and wasn't willing to even discuss it. You want cheap stuff but and you call them crooks but in reality its not. I also will not shop there any longer because they didn't care about the situation and wouldn't bend one day even with him out if state. Do any of the codes on your price tags indicate what year the item may have been in the store for purchase? What happens to merchandise that does not sell? That afternoon, my cell phone fell out of the zippered pocket. Kinda scary, I will be more cautious about my purchases, if I even purchase from Ross again. Having a receipt will marginally increase the chances of your return request getting accepted. She was clearly annoyed at me for bringing in returns which I could tell by her immediate hostile order to not touch what was in my bag because she would take If you abuse the system or make too many return without a receipt, your return WILL be declined. You can still return or exchange your product, but you will not be refunded to the original mode of payment; instead, you will get your refund as store credit. i have returned items to Ross two days ago and i had to agree to be refunded on my debit card but no has show up yet. Am I able to return/exchange these items? Went to Ross at the Kendall and US1, Miami, Fl. Really the worst experience ever! I realize that they probably would not be able to be returned because they have been worn but I was wondering if I could at least get store credit because the plastic part on the bottom snapped in half from just normal wear. Ed June 28. We do not buy large quantities of any one item and often do not have the same merchandise in every store, making it difficult to offer catalog shopping. And it's in a more lively area too. Ross has a limit on non-receipted transactions, so do remember to keep your receipt with you when you are exchanging any of the Ross merchandise. If you are having trouble accessing information on the Ross Dress for Less website, please call 8003351115 for assistance. I contacted the store I purchased the items and who gave me the refund and they advised they could not help me that I would have to contact the corporate office. If you've lost the credit or debit card the refund is supposed to go back to you on, contact the card issuer for refund information. I explained that i need to exchange for a bigger size Curtains and was told that i can bring it in just fine. And either way I am always good with a store credit because I shop there so frequently. I was really disappointed in the managements way of rudely handling this. If an employee works in customer service and there is only one other cashier, that customer service employee typically goes back and forth between returns and purchases. It's been 2 business days and still no refund what do I do. The cashier was asking for my ID. She is in another state which is harder for also. Ross uses a refund verification system, and all the returns are subject to verification. For additional inquiries not addressed in the above FAQ, please use this form to contact us. the merchandise out which was fine with me if she hadn't said it in such an angry hostile way. No, merchandise cannot be purchased online. Be eligible items included in new items have a permanent ban . I'm so hurt and sad by this! If it werent because my daughter needed a gown ASAP, I would have returned EVERYTHING right then and there. The store would not give me a refund to the card I used for the purchase - only store credit. Regardless of how inexpensive the items may be. Shipping and handling costs are not refundable, Your product will not be returned if it has been opened. Come back tomorrow and the manager can do it. The refund will take around 5 days to reflect on your account. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); document.getElementById( "ak_js_2" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. To return any merchandise without a receipt, Ross requires a valid picture ID proof which will be entered into their system. I have been a Ross customer for close to 15 years. 2: Price Ticket removal. Ross gives you 30 days from the date of purchase to return items. Ross doesn't offer rentals. i really did not have time to argue about the whole transaction. What a horrible way to do business. They were bought at Ross, when I went to return them they said I couldn't return them without a receipt. Completed transactions Refunds for completed transactions with online or in-person merchants usually take up to five business days from when they are issued. No. they are quarantining the returns for 72 hours before returning back to the sales floor. I'm done. Ross Return Policy. Yesterday we went to Ross to return woman sport bra that was bought by mistake the day before. I am very disappointed in ross and use to be a regular customer. That is absolutely absurd to me! You'll need cash, debit card, credit card, check, gift card, Apple Pay, or Google Pay to make a purchase. I am waiting for Ross to return my email about what company does collect this info. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. I was not denied the return. From the Vendor dropdown, select your vendor. She even offered to buy it for me. Your refund will be processed using your original method of payment. Option 2: Consider Mediation How long does a refund take to appear on my creditdebit. People need to keep in mind that this is a discount store and not all of their products are made as well as others hence the reason for the lower prices. I brought them in asked if i can check for the right sizes are available instead of having to do a refund then purchase transactions. This is why it is recommended that you try on your outfits (or even at home) and bring them back ASAP in original condition with receipt and tags attached in order to get back your original form of payment. Did not want give to know. A best practice is to staple a copy of the original sales receipt to the refund receipt highlighting the matching last 4 digits of each card number for your records. When I finally tried on the dress at home the tag was missing. Will Ross accept the designer tags without the Ross price and barcode on clothes for a return? If the tags are off and you don't have your receipt your damn problem. If it takes a second to take it should take a second to return. Ross is horrible seriously there prices aren't even good anymore you seriously get a better deal at the sale racks at a department store like Macy's or the Nike store. Anyway, they told me they could not take back liquids. This has been a lesson learned to not shop at stores that are not trustworthy. When I got home I put them on and walked from my bedroom to kitchen, about 30 feet, and they were very uncomfortable for walking so I planned on returning them. To make way for new merchandise, we regularly mark down slow-selling merchandise. Returns for items purchased with a gift card will be refunded as an in-store credit. To Purchase!!! This particular employee was accusing me of switching the tag. I have these and receipt also like I mentioned. You returned your items within a day after you bought it (with a receipt), you were able to return them but they ultimately required you show your ID.. so one of there RULES is "returns within 24 hours require ID" and im sure it states this on the back of the receipt, they do this to protect there investment/company from scammers whose tricks are utilized in the first 24 hours, one example a criminal collects used receipts from the trash in front of the store, Then uses the receipts which form of payment was cash/or debit which limits the uses of the receipt, then he/she simply connects the dots and finds the items in the store, steals them to return at another location or simply walks straight to the customer service to return for cash, or gets karma and only receives store credit.. If the claim is filed within 30 days of purchase, you may need to submit proof of the store's return policy. employees are super confused, not trained to deal with customers at any level, even a manager doesn't have an explanation for what ever that doesn't make sense! I purchased over $225 dollars work of shoes and other merchandise on 10/23/20. She finished my purchase and hands me the receipt and says, next time make sure you hold onto it. I have the transaction in my bank account and just want my money back! But I thought about the 24 time thing and looked at the receipt it was well over 24 hours. I paid $21.99 ($24.10 with tax) in cash. I had 3 at that time for a total of 41.00 dollars. For queries or any kind of addition you want us to make, kindly comment on the box below. You will get back how you paid for it originally (Given you have the receipt and tags in original condition). It's there rules not the employee singling you out as a criminal.. stores only look at the people's IDentity information after being flagged by the system as suspicious which means if your not a criminal trying to scam them, your ID is stored in a confidential database.. and it's not being sold/transferd to a third party either (which Internet site hosts do as well as your cell phone company like T-Mobile for example and even your Apple iPhone had you sign a terms of agreement/release of info.!?!? Most of the time, that should be enough to get you a full refund to your original form of payment. If you removed the tag, bring it back and they can re-attach it for you. Why is it if you purchase items using a debit card you cannot get cash back on returns? I called the Ross I had bought the purse from. We were going on a cruise, she went to shoe box- shoe's fake leather was peeling and ungluing. Ross usually takes returns that have no defects and puts them back on the floor. WOW! You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. Just went to make a return at the Ross Store in Placerville, CA and the management there was really rude and said that even with a receipt they did not take back anything after 30 days. It's ridiculous because I didn't see on the back of receipt that can't return to other store. She was sighing and making faces etc. I have caught switches and because I can't physically prove the person standing in front of me was the one who did it, I just let them know that the item is incorrectly priced and I offer to look up the actual price. We're supposed to give you a reason to come back, not accuse you of something we can't prove you did and then treat you like you don't matter, that's not how it works. I am not a criminal, or terrorist that buys things, changes tags out, switches items, or whatever this is being done for. In California, Ross Dress for Less Gift Cards with balances less than $10 are redeemable for cash. Anyway, they told me they could not take back liquids. Our product mix is very broad and diverse. To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor: Go to the + New button. Where and How to Find them at Store or Online? In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. NO Businness Ever should be taking back used items! i shop at 3 different Ross stores on a regular basis. The bar code for scanning the receipt is what was fading. Why can't Ross honor a legitimate mistake. I'm very upset and would like an answer. I found the sizes i needed in a different pattern unfortunately. When we came home the money was already in the card! Check out our other guides to Uniqlo, Nordstrom, and SSENSE Return Policy. Bought a jewelry item and was trying to return it. Is this a new policy for Ross? So the following day, I tried to retrieved it unfortunate I cannot find my receipt. I spend my hard earned money at Ross and to be treated rudely just because of a $20 sweater put a dislike for the store in McKinney. No need to present ID or a receipt or sign anything. The purse with tax, it was $21.74. I don't like the idea of my ID info floating around either and I'm with you that it isn't right to demand IDentification when you have the receipt.. Its the worst store cockrell hill dallas 75211 12/14/17 night the manager is discriminatory person he uuses discriminatory lenguage to persons speaks spanish, I went to do a return today at ross the system froze after after only doing one return that return I seen on my bank statement asap the item was then refunded and I still haven't seen the return when I looked a return receipt it says voucher issued.wjat does that mean. So like I realidad a dress i bought was faulty and I literally haz not worn it or washed it,could I still get store credit. What is the Ross Return Policy? She then tells me to try to sell them on let go. Any relationship counselor will tell u that. I put down my purchases and walked out of the store. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. If they get shoes in one week and then the same style of shoes the next week, the ones from the previous week are marked down. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. I noticed that the non-functional zipper ~ only there for its visual effect had come undone from the base. Other stores don't have as much of an issue with rentals - mostly because they charge higher prices. Also, I explained to her that the other Ross stores I have been to for a return in the past have always displayed the tax return as well. Your return policy is the worst. So why even put up tv video surveillance? Even though I was a wee bit reluctant, my mother convinced me to buy the purse. 5. 9. Hi, I bought a pair of Steve Madden sneakers, size 7 but I realized that they were too small for me when I got home to try them on. When I got home and opened them it was to my attention that they were broken! How stupid!waste of time. If quality of a product is the issue, Ross should honor their exchange policy for a full refund. This is the most unprofessional and rude person I ever met! Walmart Standard Return Policy. Frustrated, she walked away and I asked her - Do you have the receipt? I went to return it 2 days later, and they would not allow me. Is it possible to return your clothes to a different Ross? It can take up to five business days. I try not to do it with tags that are plastic tagged into clothing because it's impossible for a customer to switch tags like that but, when I have a sticker tag or a reduced tag on an item, I look to see if the description matches, I pay special attention to older looking tags and tags that look like they may have been tampered with. My measly 41.00 dollars,with my 3 non receipt in a year's time apparently is going to bankrupt Ross. How long does it take? The fox chapel in pgh pa is also doing a GREAT job. Rather-Be-Shopping.com. Have you ever returned something at Ross before and not received the tax return? He never left the store with it. Ross is a ripoff. In the event you used multiple forms of payment, your refund may be issued across all payment meth. I'm not a habitual Ross shopper. Also who cares if someone knows your divers license number, that os not sensitive information. This Ross is in a tourist town and needs to have more register open and now you have all these new stores open around it, you need to step up your game. No way you ever sold this shirt for 16 cents! Its called override etc. returning an item where I used Kohls cash. Kudos to the staff in Farmington. I called BS and made them hive me the full refund. Never opened the wig. Did anyone notice Ross's prices were getting hire than Macy's clearance items now? You grab what you need and give them the one that didnt fit and you are out the door. How to activate the MCTR debit card. I paid with my debit card I should have my money asap like the first transaction, I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? SUGGEST ANYONE BUYING - pay for each item separately and give them the receipt with your gift -- and they may release the cost of ring up items separately is a big drag and cost them money plan to hastag, and warn people -- basically wrote, when most department store it automatically done via our cards @ get.real She was extremely rude and I left store in extreme disappointment. I have made plenty of returns with no issues. Their explanation was that it was their policy, just like that! After washing, the paints unraveled all along the seams, truly defective. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. I stood on line for 10 minutes (with only two cashiers). I sincerely hope not! The Ross return policy can be a little confusing. If everyone got to return crap they washed or tore the tags off on then they would raise the prices!!!!! Message*. I had tried to return an item without a receipt, with the tag and everything still intact, but the employee said I'd only get $1.99 back and it's within their policy. - aren't your clerks supposed to ask. You take a chance every single time you purchase something that it will break or come apart. I did not purchase a floral pattern dress. I went in to the Ross in Hemet California today to do a return. MCTR debit card payments will be mailed to the remaining eligible taxpayers. Your Estimated Total rental rate is calculated based on the information provided at time of reservation. Yet, all tags on items and they had no damage. I was told that I wasn't getting any no ey back since it took me a month to notice it. And it appears I will have to have my husband return the dresses. Don't waste ur time. She got even ruder and mad. Ross Stores does not offer any type of bulk sales of merchandise for re-sale. Their return policies really stink. You can ask for a different color or size of the product but they may not allow a different product in exchange. I brought the shirts back with all of the tags and the original receipt. WORST RETURN POLICY EVER!!! The one thing I do, that I don't think a lot of employees do, is check the description when it pops up on my screen. It took her two minutes to get my receipt number. Ross Return Policy - Returns After 30 Days You can even return the qualified items following 30 days of procurement on the off chance that you didn't get time in one whole month to return the item. For those wondering why Ross ask for an ID upon returning right after a purchase, it is because the receipt takes 24 hours in order for it to be activated. If the tags are missing and no receipt, NO REFUND. I didn't go inside because I didn't feel like you g to JAIL today I have never been treated so horribly by someone in retail especially when I did nothing wrong except return shoes that didn't fit my niece!! Does Ross Dress for Less make donations to nonprofits in the community? I Had My Receipt And Used Cash. I've never had a problem returning things to Ross. I have contacted The Retail Equation and they said they don't work for Ross. If I need anything Related to housewares I will shop at bed bath and beyond I Macy's. WHAT!!! I replied yes, she immediately caught an attitude!! I tried to make a return at your Ross department store in Morgantown West Virginia on July 20, 2022 and the manager at the store told me I could not make the return without a gift receipt. Lots of stores ask for this and are not required to list it in their refund policy. I have been shopping at Ross since I was 18. Did not want give to know. He said more than once - "What is required is a State or Federal ID and your ID is local". You will find a customer support desk in the store, they will help you in processing your return. Because I only buy name brand items, I've never had a problem with the quality of the clothing. To return something to Ross, start by making sure the merchandise has the tags on it and you have the original receipt. I shop at Ross almost twice a week. Some of our partners may process your data as a part of their legitimate business interest without asking for consent. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days.
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