Excellent! You can usually pick up your car an hour early, but you will have to acknowledge that it might not be ready before your arranged pick-up time. If your additional driver is under 30 or over 65, please check your car's terms and conditions. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. We will let you know whether an additional fee will apply when you confirm your pick-up and drop-off time in your booking request. Any unauthorised use, reproduction, distribution, recording or modification of these images is strictly prohibited. 2023 Wisecars. Always check that the fuel level in the rental cars tank is the same as on the Car Rental Agreement before you leave the rental station. Reduce your carbon footprint by selecting a greener car hire option. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Some car rental companies offer the Meet and Greet service at airports (meaning they do not have a counter at the airport and will deliver the car to the airport for the customer). To improve our service and website, we may use small data files known as Cookies. It is entirely up to the Car Rental Company whether they decide to do so or not. When collecting your rental car, it will have a certain amount of fuel in the tank, which will be marked on your rental agreement, and you will have to return the car with the same amount of fuel as you collected it with. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel up to 2 hours before the pick-up time and receive a full refund minus the amount paid for the products. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. In addition, most Car Rental Companies also require that the renter and any additional drivers have at least 12 months of driving experience. wish to cancel your booking but do not tell us until your rental is due to start; fail to pick up the car at the arranged date and time; fail to provide the documentation that is required to pick up the car; fail to provide a credit card in the main driver's name with enough funds to cover the deposit. The Car Rental Company must give its consent to repairs and replacements. Dear Sara,Thank you for contacting us! Your voucher is normally issued 48 hours before the pick-up time. On collection, your rental car will have a certain amount of fuel, which will be marked on your Car Rental Agreement; return it with the same amount of fuel as you collected it with. Only when all documents are present and severe negligence can be excluded, a refund will be processed. Wisecars does not take responsibility for partners response times. Wisecars has a consumer rating of 2.26 stars from 46 reviews indicating that most customers are generally dissatisfied with their purchases. Please note, it is your responsibility to provide all the above-mentioned documents. Different car rental companies have different requirements, so please make sure you check the suppliers terms and conditions prior to collection. One of our helpful agents will be in contact with you to address the request. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. User access to all or part of this website may be terminated or suspended at any time, without notice and for any reason. Wisecars has the right not to process complaints sent later than 28 calendar days after the drop-off date. Wisecars tip Always check if the fuel level is the same on the rental car as it is on the rental agreement before you leave the rental office. Hello!Thank you for sharing your experience with us.We're really happy to hear we could resolve your issue, we're here for you at any time!Have a nice day.Kind regards,Rachel from Wisecars. We will send you your rental voucher 48 hours before your pick-up time. You will find the telephone number in the Car Rental Agreement. Trustindex ltal hitelestve. Cancellations Dealers may cancel a WiseCARE contract by downloading and completing the cancellation form, obtaining the customer's signature, and submitting the final form to Wise F&I via email, fax, or mail. Wisecars does not own or operate any Car Rental Companies. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Moreover, check what sort of specific documents thecar rental companymight require in the voucher or in. Both our Terms of Service and those of the Car Rental Companies we work with contain some exclusions and limitations of liability. This excludes any changes to the booking which result in the change of the price of the booking, such as changing the duration of the rental period or the rental cars class, or the Car Rental Company changing its rates following the original booking. All related documentation must be kept if an insurance claim is submitted. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. Your browser settings can be set to inform you before receiving a Cookie. Read more from https://www.wisecars.com/en-us/reviews. Even worse, they've created hundreds of fake 'good' reviews to fool people. I had questions about requirements of car insurance. Please reach out to support@wisecars.com for assistance.Regards,Rachel from Wisecars. However, you will not be entitled to a refund if: Please check if you provided the correct email address. Information about insurance will be stated in the cars terms and conditions that are made available to you on Wisecarss website while booking the vehicle. Wisecars allows customers to manage all their bookings conveniently in the self-service environment under Wisecars English (CA) arrow_drop_down Deutsch English (CA) English (GB) English (US) Espaol (ES) Espaol (MX) Franais Italiano Nederlands Polski Portugus (BR) Portugus (PT) p Make a booking add_circle_outline USD arrow . In case of technical problems with the vehicle, you must inform the Car Rental Company immediately. There are too much additional insurances taxes etc. What's Wisecars' cancellation policy? That should not even be separate. Excess Protection also covers damages that are usually excluded from Collision Damage Waiver which is offered by the Car Rental Companies. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. provided by the customer's credit card company. @ Vicpak. It said and I'll recap ,"NOTHING more to pay ". The Car Rental Transaction is subject to the terms of the Car Rental Agreement executed between you and the Car Rental Company at the time of the pick-up of the car. In such a case, unless the rental has been cancelled in advance, the customer will not be entitled to a refund. It goes against our guidelines to offer incentives for reviews. If you are late for your pick-up, you could lose your car. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for . Dear Mariska,Thank you for sharing your booking experience with others!We hope your pick-up goes as smoothly.Have a nice day!Kind regards,Rachel from Wisecars. Access to and use of these images is restricted by terms and conditions of a separate license agreement. In the event that your booking is cancelled by the Car Rental Company, a full refund will be made to the person that originally paid for the booking. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. If you wish to cancel a booking, the only accepted method is doing so by contacting Wisecars customer support. 1 year ago. Some car rental companies may also require an International Driving Permit if you're renting outside your country of residence. Mr. Mateusz. This is the second time we have booked with Wisecars and had amazing service. I see you have a running history of not reading terms and conditions of car rental places then yelling they are thieves because they charged you a fee you agreed to if you canceled your car rental. I attempted to rent a car from them for a few days for $535. The permit you may need depends on which country youre visitingand how long youre staying. There rating is probably false and it never mentioned a basic passage. Claims will be reviewed and a decision will be made within 28 calendar days from the date the claims were received. If you return your car later than agreed, the car rental company will likely charge you a late return penalty fee. The Wisecars website contains images from izmo, Inc.: Automotive Images, Copyright [2000 current year] izmo, Inc. All Rights Reserved. It might take your bank extra time to settle the amount. At Wisecars, we aim to work only with partners who offer you a fair fuel policy so that you will get the best deal with no unpleasant surprises. All bookings include free cancellation up to 48 hours before the pick up time. At the end of the rental period, you must return the vehicle undamaged and in a clean condition to the correct location and at the agreed time. If you have bought the Wisecars Cancellation Protection and/or the Wisecars Protection Package you can cancel with a refund until 2 hours before the pick-up time and receive a refund minus the amount paid for the products. You will be given the car with a full tank of fuel and asked to return it with a full tank of fuel. You can safeguard yourself against such extra expenses by purchasing one of our DeductibleProtection Products before your rental begins. Wisecars does not own any physical locations or offices. Our website includes a full description of each car type, including the typical number of passengers and pieces of luggage each can accommodate. Alternatively, just sign in or register using your Google or Facebook account. In this case, you can present proof of your own coverage with your credit card or purchase it at the pick-up.You can also check this information on the Supplier Terms and Conditions at the bottom of the page.UPDATE:There are different deals we offer from Fox at certain locations. All persons driving the vehicle must be in possession of their driving license at all times. If that's not possible, you should send the pictures of the damaged car to Fox at the end of the rental to claim compensation.Please note that the Excess Protection Wisecars offers is not full coverage or mandatory insurance. With certain Car Rental Companies, amending the drivers name or the pick-up location may require cancelling and rebooking the rental. We respect and take the privacy of our customers very seriously, which is why we do NOT sell or rent any information collected through our website to third parties. Email: cancellations@wisefandi.com Fax: If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Please note that all additional drivers must also show a valid driving licence at pick-up. Anyone can write a Trustpilot review. Every driver must have a full, valid driving licence that they have held for at least 1 year (2 or more years required at certain locations; this will be confirmed during the booking process). I wasn't sure about the documentation needed to collect hire car from rental company, but rep at Wisecars answered my queries very promptly. Please read carefully the terms of the Car Rental Agreement before signing it. Special price and hope that it will be the same at location. These Terms of Service, together with our Privacy Policy and Cookie Policy, constitute our agreement with the user (collectively you and your) of the services we provide in mediating car rental. We may provide statistics about our customers, sales and booking patterns and related information to third parties but in such cases, this information will not contain personally identifiable information. No way has this company got 4.5stars. If you do not bring it back with a full tank, you may be charged a refuelling charge plus an inflated cost for the missing fuel. Cancellation Protection can be purchased only at the time of booking and is not refundable. The customer service I talked to is quite helpful, knowledgeable, courtesy and professional. 1 Previous_Golf_5959 2 mo. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. 2023 Wisecars. Some Car Rental Companies in some rental countries may also require an International Driving Permit. They charge you roughly 10% down an only if you cancel it 48 hours ahead of time do you get your money back. Only the main driver is allowed to drive the rental vehicle, but any number of additional drivers can be added to your booking. Please note, Terms and Conditions vary per Car Rental Company but these will be clearly communicated during the booking process. Francisco Gonzalez here, reviewed on Google and now here, WHAT A SERVICE!!!! You can also extend the free cancellation time frame by purchasing our Cancellation Protection. In the case where we have no alternative provider, you will be notified, the booking will be cancelled, and the advance payment returned. A fair fuel policy means that you return the car with the same amount of fuel you picked it up with. Wisecars never discloses personal information about its customers to third parties without prior consent, except if legally obligated to or in case of an emergency. If you do not agree with any part of them, you must not proceed with your booking. The main issue with that is that the price of the fuel they provide at the counter is hugely inflated and you will pay more for fuel at the counter than you would at the pumps. After paying and going to pick up the rental I was told that I had to pay an additional $600, which was never mentioned. To claim a refund, you will need to provide: Damage claim investigation process takes up to 28 calendar days. Very easy process and had the best price on the internet. If you choose to pay for the service using a credit card, your credit card details are not stored by us. If you do not show up at the agreed time and date, and / or do not provide all the necessary documents, the car rental company may refuse you the car and no refund will be . If you have shared your own referral code at least once, you will get 1% back on your own booking value after you have returned your rental vehicle. The sole and exclusive venue to settle any claim or dispute which might arise out of or in connection with these Terms of Service or Wisecars services is in an England and Wales court of competent jurisdiction. Minimum age requirements on larger cars may also be higher at some locations. If you are involved in an accident, the local police and the Car Rental Company must be contacted. With Wisecars Cancellation Protection, the cancellation time frame will be extended to 2 hours before your pick-up time. Expired or provisional licences will not be accepted. We recommend that upon pick-up of the car you shall check the fuel gauge to ensure that the condition of the fuel tank is consistent with that specified in the Car Rental Agreement. a cancellation is made less than 48 or 24 hours before the starting date of the rental period (depending on the Car Rental Company); you do not have a valid driving license that is accepted by the Car Rental Company; you cannot present an accepted credit card for the security deposit. Your voucher is normally issued 48 hours before the pick-up time. It is a huge scam. Please verify whether you have any transferable car rental insurance that you can prove with related documentation. One of our helpful agents will be in contact with you to address the request. Wisecars will not sell or rent any personally identifiable information. What's Wisecars' cancellation policy? If you do not contact Wisecars and do not provide any documents or evidence within the time specified, the case will not be considered. Your signature on any rental agreement is definite proof of the acceptance of the services and terms imposed by the Car Rental Company and to the respective laws of the country in which the rental will take place. To improve our service and website, we may use small data files known as Cookies. Please note, we only delete personal data on the request of the individual. Tap on Wisecars Car Rental Comparison (subscription you wish to cancel) Click "Cancel Subscription". When you come to pick up your rental car, please make sure to take with you: Please note that only a full licence held for a minimum of 1 year with no endorsements will be accepted. Thanks! your cars pick-up and drop-off documents which clearly show the new damage subject to the charge by the Car Rental Company; photo evidence showing the damage to the car; proof of the repair costs from the Car Rental Company; evidence of payments deducted from your payment card by the Car Rental Company; the Car Rental Companys accident report form; your bank account details, including account holder's full name, the account number/IBAN, banks name and postal address, SWIFT code or any other coordinates necessary for international bank transfers (if you provide incorrect bank details, a fee of EUR 25 will be deducted from the compensation for each repeated bank transfer made before the correct bank details are received). If you require additional drivers, please include them in your booking request. Dear Peter,Thank you for your 5-star rating!We're thrilled to hear you're satisfied with our customer service.Have a nice day!Kind regards,Rachel from Wisecars. Please note that the car rental contract at the offered price will not be concluded until your booking has been confirmed and the necessary payment received. This option comes in handy if you are in a rush on your return to the rental station as you will not have to worry about finding a petrol station on the way to drop off the car. Renting a car and want to make sure you know how car rental works? Subscribe! In case of an airport pick-up, it will state whether or not the supplier has a desk in the terminal. You are given the car with a full tank of fuel and asked to bring it back with a full tank of fuel. I will give you a five star rating. If you want to change your drop-off time after you have already picked up the car, you will need to contact the car rental company directly. You have a guaranteed booking with us and with one of our trusted premium suppliers. Wisecars will not refund any vehicle repairs unless the customer has bought excess protection and is eligible for a refund based on the related terms. What's Wisecars' cancellation policy? The car rental company will block the funds on your credit card until they have checked that the tank is full at the end of your rental. All drivers must also keep their driving licence with them at all times throughout the rental, to present them to the local authorities, if necessary. Wisecars will inform the complaint submitter on how to proceed if needed. Sensitive data, such as personal details and credit card information, which we receive from customers, is encrypted and secured for use on the Internet. Wisecars does not take responsibility for partners response times. We will pass along the kind words to Maryna.Have a nice day!Kind regards,Rachel from Wisecars. We can accept no further responsibility when there is no out-of-hours service available. If you cancel at any time prior to the start of your rental, the money you paid will be refunded less the value of Wisecars Cancellation Protection, a non-refundable product. Yes. Car rental terms are based on the offers and differ from one another - please make sure you've read the terms and conditions. Wisecars does not own any physical locations or offices. If there are any outstanding charges or you accept any of the supplier's extras, they will charge you in local currency. Dear Allan,Thank you for sharing your customer service experience with us! In most locations, the minimum renting age is 21 years. Some Cookies are strictly necessary for the website to function correctly and others are there to improve our websites efficiency and the user experience. However, this is not true. Click on Menu "Subscriptions". You can present the voucher either in a printed version or a digital form (such as from your smartphone). Please note that any amendment such as modification of the pickup or drop-off location, car group, rental period and/or drivers personal details may affect the rental price, which may be different from what you paid initially. Dear Francisco,Thank you for your 5-star rating!We're more than happy to hear you're satisfied with our service, don't hesitate to contact us again if you need further assistance!Have a nice day.Kind regards,Rachel from Wisecars. Each car rental company has its own age requirements, but most will rent to people between the ages of 25 and 70. Madina really helped me with my issue after I was stranded in a foreign country and could not get to my rental car in the U.S. She was friendly and I really appreciated the care and attention she provided. If you do not return the car with a full tank of fuel, you may be charged a refuelling fee and for the missing fuel at an inflated rate. This option is available in most countries, however, always check the fuel policy of the Car Rental Company. If no further information is required, your claim will be sent to our refunds department and the refund will be made within 28 calendar days. damages/accidents occurred due to a violation of local traffic rules; any persons are found to be driving under the influence of alcohol/drugs, wilfully causing damage, off-road driving and driving in a careless and negligent manner; any third party involved refuses the settlement of the claim. Please make sure you return the vehicle to the same rental company from which you collected it. You can amend your booking information or cancel your booking in a few simple steps. Additional fees can apply with certain Car Rental Companies and in certain countries for drivers aged under 25 years or over 65 years. To claim one of our Excess Protection products, you will need: Only when all the above mentioned documents are presented and severe negligence is excluded, a refund will be processed. Wisecars (collectively we, our, and us) is an international vehicle rental broker. Expired or provisional licences will not be accepted. your rental cars pick-up and drop-off documents that clearly show the damages subject to the charge by the car rental company; proof of repair costs from the car rental company; evidence of payments deducted from your payment card by the car rental company; an accident report form from the car rental company; you fail to turn up at the agreed time and date, and/or fail to provide all the necessary documentation; you fail to provide a credit card or any other required documents in the name of the main driver with enough available funds on it to satisfy the security deposit requirements. We may change these Terms of Service from time to time and you are advised to check the website to consider any changes to these Terms of Service which apply to you. If you extend your booking directly with the Car Rental Company, only the period booked with Wisecars is covered. %title% %offer% Tbb. If you choose to pay for the service using a credit card, your credit card details are not stored by us. In the event of a breakdown or an accident, you must contact the Car Rental Company immediately for instructions and assistance. We use dedicated people and clever technology to safeguard our platform. You may also add additional drivers at the rental counter when you pick up your car. I made an error making a reservation and Aidana was extremely helpful taking care of my mistake and finishing the reservation for me.Very pleasant over the phone as well. No refunds will be given if a Car Rental Company refuses to supply a car because of undisclosed endorsements or because you cannot provide a driving licence, its counterpart, or the required information about endorsements. What's Wisecars' cancellation policy? Please note, if the car is delivered to you outside the pick-up station's operating hours or is dropped off by you outside the drop-off station's operating hours, you will be charged an additional fee for this service in accordance with the rate indicated in the voucher. Failure to comply with the correct procedure will result in your protection coverage becoming invalid. Fees may apply for additional drivers, payable at the car rental counter (unless specified otherwise on the Wisecars voucher). Your contract for car rental will be between you and the Car Rental Company. 2023 Trustpilot, Inc. All rights reserved. In case you have any question, don't hesitate to contact us through support@wisecars.com.Have a nice day!Kind regards,Rachel from Wisecars. If a cancellation is requested more than 48 hours before the pick-up time the customer will receive a full refund minus non-refundable Cancellation Protection and/or Protection Package.
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