Both full-time and part-time jobs are available. Copyright Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. Apple today announced new training courses and certifications to help IT professionals learn how to support and manage Apple devices in the workplace. Worst part of working for Apple: Honestly, looking back, most of my time there was pretty great. You may be communicating with customers over the phone, in person or through email. Your work hours will be based on business needs. Trade-in values have gone up for the iPhone 13 Pro, iPhone 12 Pro Max, and iPhone 7 Plus, with the new pricing listed below. iPhone 13 Pro Max: Up to $600 (vs. $570) iPhone 13 Pro: Up to $500 (vs. $470) iPhone 13: Up to Apple is closing its Northlake Mall location in Charlotte, North Carolina, after multiple shootings in the area, according to a report from Bloomberg. Choose your path Learn more about the E-Verify program (Opens in a new window) . Here's what we know so far. Demand for skilled support and technical staff within the enterprise is growing, with jobs in computer and information systems in particular projected to grow faster than the average for all occupations from 2020 to 2030. When a customer needs assistance, you quickly assess their situation. You even provide personal training for new customers, helping them acquire the basic skills they need to get started on photo, video and music projects. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Communication skills: Communication skills are essential in any technical role. An entry-level Technical Specialist with less than 1 year experience can expect to earn an average total compensation (includes tips, bonus, and overtime pay) of 325,000 based on 5 salaries.. The energy on these days rocked my world. All our courses are practical, hands-on, and led by trusted Apple experts. Well provide the training you need to get new owners started and help current owners troubleshoot their mobile devices. The exam costs aren't as crazy as CompTIA. Apple Professional Training helps anyone with an interest in technology whether they are changing careers or upping their skill set pursue high-paying IT jobs with certifications that will stand out to potential employers. Apple is a drug-free workplace. Reasonable Accommodation and Drug Free Workplace policyLearn more (Opens in a new window) . 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That's according to suppliers involved in Apple's iPhone supply chain. The program is open to institutions in Europe, the Middle East, India, and Africa. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Ability to work independently: Independent work is a necessary skill for technicians to have. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. The entire store team benefits from your commitment to providing the best care for customers. They are designed to create a high level of technical proficiency among Macintosh service technicians, help desk support, technical support, system administrators, and professional users.Apple certification exams are offered at Prometric testing centers and Apple Authorized Training Centers, as well as . At Apple, were not all the same. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Apple Technical Specialists typically start out in entry-level positions and then move up to senior-level positions. Here are three trends influencing how Apple Technical Specialists work. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. This provides the opportunity to progress as you grow and develop within a role. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. 50 features and changes you might have missed in macOS Ventura. Apple Professional Training courses are available now at training.apple.com. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. Average salary for Siemens Healthineers Technical Training Specialist in Setauket: USD 93,065. Were looking for an experienced Specialist who can provide expert advice and troubleshooting assistance for a wide range of Apple products, from iPhones and iPads to Macs and Apple TVs. Apple Technical Specialists typically have a bachelors degree in computer science or a related field, and they must be proficient in the use of Apple products. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. Apple Technical Specialists are responsible for providing technical support and training to Apple customers. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. We're committed to being your source for expert career guidance. Related: 17 Apple Technical Specialist Interview Questions and Answers. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Badges are issued and managed through Credlys digital badging platform. Learn more (Opens in a new window) . Were proud to provide stock grants to employees at all levels of the company, and we also give employees the option to buy Apple stock at a discount both offer everyone at Apple the chance to share in the companys success. There were crazy long lines, especially for the iPad 2, and the iPhone 5. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. To view your favourites, sign in with your Apple ID. Certifications & Licenses: Certifications are not a requirement to become an apple technical specialist, but they can help you become a more competitive job candidate. To ensure quality, consistency, and accessibility, Apple Authorized Training Centers for Education require that an Apple Certified Trainer deliver the classes. View jobs Apple Employee Reviews for Technical Specialist Review this company Job Title Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. It was just a few days later when I received my first follow-up call. Learn more (Opens in a new window) . Welcomed customers into the store and helped them experience Apple's technology Educated customers about the brand to incite excitement about the company's mission and values Shared best practices for sales and customer service with other team members to help improve the store's efficiency 2023 With underwriting from Apple, the foundation will offer vouchers to applicants with financial need. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) . The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices using around 14 hours worth of articles and guided exercises. The ideal candidate will have in-depth knowledge of Apple products and software, as well as excellent customer service skills. You have excellent time management skills and can make decisions quickly. Copyright Flexible hours, amazing people and union team, as well as a feasible work-life balance that . However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. And thats our greatest strength. By clicking Sign up, you agree to receive marketing emails from Insider The Apple Store is open from 9:00 am to 9:00 pm, so you will need to be able to work a flexible schedule that includes weekends and holidays. Apple introduces new professional training to support growing IT workforce New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers Apple today launched updated professional training and certifications for IT support and management. Each exam costs $149, and certification can be displayed on resumes, online profiles, and job boards, enabling users to stand out in job searches and employers to find qualified candidates.2. To view your favorites, sign in with your Apple ID. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. It felt pretty good to be able to help this woman. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Therefore, we are committed to treating all applicants fairly and equally. Regardless of the situation, your communication skills can help you be an effective technician. Technical specialists resolve problems related to computer networks without being picky or discriminating: no matter if software or hardware, a technical specialist will have to be able to deal with it. There are over 400 Apple Stores worldwide, so there is a good chance that there is one near you. To help those entering the workforce or changing careers, Apple is partnering with community colleges and universities to offer on-campus prep courses for the Apple Certified IT Professional badge. An Apple digital badge represents your achievement in professional training. 325 reviews from Apple employees about working as a Technical Specialist at Apple. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Because to create products that serve everyone, we believe in including everyone. A woman in tears came into the store because she had dropped her phone in the water. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. Then she told me how her phone contained a very important message that would break her heart if she were to lose it forever. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. You should also be familiar with the latest versions of macOS, iOS, and Android operating systems. Helping customers and providing technical assistance. You may be communicating with other technicians, engineers or managers. We deliver a full range of Apple courses, including support and repair training for Apple devices. When a customer needs assistance, you quickly assess their situation. After concluding the final interview I was informed that I had made the cut, and would be starting with the company the following week. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. as well as other partner offers and accept our, In the US alone, Apple has 265 retail stores across 44 states. This can be a very rewarding job, but it can also be stressful at times. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. By using this form I agree for Influential Software to store and handle my data, and to contact me about IT training services. As an Apple Certified Trainer, you're equipped to provide training with the skill and professionalism that Apple studentsexpect worldwide. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. Apple will not discriminate or retaliate against applicants who inquire about, disclose, or discuss their compensation or that of other applicants. US Bureau of Labor Statistics, Computer, and Information Systems Managers. You gain satisfaction from bringing resolution and insight to each customer, elevating his or her relationship with Apple to the next level. United States Department of Labor. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. Based on 88 salaries posted anonymously by Ontario Power Generation Technical Training Specialist employees in Strathroy, ON. Both full-time and part-time jobs are available. Click here to see the total pay, recent salaries shared and more! You reassure customers when delivering product diagnoses and potential solutions. Pay and benefits: When I worked at Apple, I was paid $12 an hour as a specialist. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialities and skill sets, Ability to thrive on change as products evolve. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple will consider for employment all qualified applicants with criminal histories in a manner consistent with applicable law. Course List macOS Support Essentials 12 (Monterey) APL-MAC101-112 macOS Support Essentials 12, the official course for macOS support, is a top-notch primer for anyone who needs to support, . All Apple certification exams are delivered through OnVuea live, online proctoring solution. Apples most important resource, our soul, is our people. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. The cookie is used to store the user consent for the cookies in the category "Analytics". I agree to the. They will be responsible for providing one-on-one support to customers in our retail store, as well as handling customer inquiries over the phone and via email. Based on 4 salaries posted anonymously by Nokia Technical Manager employees in Dusseldorf, Germany. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. This trend is likely to continue as businesses strive to create a culture that is welcoming to all employees, regardless of their race, gender, or sexual orientation. The cookie is used to store the user consent for the cookies in the category "Other. You will often be required to explain complex technical issues in simple terms, so its important that you are able to simplify complicated concepts. This cookie is installed by Google Analytics. A selection of macOS tips to make your Mac life a more effortless experience. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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