If you refuse to pay their bogus invoices they will send you to collections. The backend team always pass everything to the onsite team which is unfair as they cant do anything about it!Now that we have left trying to get your deposit back is IMPOSSIBLE! Requesting your retainer refund is very easy: simply log into your online account (i.e. I sent a screen capture of the system error by email because of the error of 'Request of A Retainer' under the 'my account' of Regus portal. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. 5. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. Change Management Why this is important, Portfolio, Program and Project Management Overview, Organisational Maturity Model: Is my Organisation ready for embracing change, Organisational Maturity Model: Is my Team ready for embracing change, Change in organisations - using interactive facilitation and individual reflection and activity, Change how it impacts me - Tailored change manual to use in your organisation, Initiating change - using real life organisational change experiences, Launch and mobilise the change - use a case study and role plays to practise the concepts learnt. Hard revenue focused. www.myregus.com), a late fee was charged since the payment for your first invoice was received late and the other ones havent been paid at all. They signed me up for things that I didn't ask for - didn't realize it in the fine print. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. Setting up an automated payment is straight forward and can be done through the online portal. I am a small business and cannot afford any of this. He hung up my phone rather than transferring my call to them. You should log into your online account (i.e., www.regus.com), select Account > Product and services > End Agreement, where a specific section for refund request is available. I will be taking legal action if this is not returned within 28 days (31/03/2023). No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. This does not affect customers who have a permanent space as these are reserved specifically for them. Get help. Originally, total costs 20k THB, but end up with 50k THB. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns? Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. Rather than a reply on my retainer, it warned service suspension if I didn't pay its virtual fee. As a matter of policy, BBB does not endorse any product, service or business. One time I was waiting on the phone for almost three hours. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. Suggested companies are based on peoples browsing tendencies. (Update) Do not delete my post! Once you enter into a contract with those scammers, you are forced to use whatever services they decide to offer at the outrageous price they decide upon, plus any additional hidden fees and levies they often tack on top of that. Professional rooms for your next training session, interview, or pitch, wherever you need it. They hide behind the fine print.LOOK AT THE BBB - RATING F - THEY DESERVE AN F. Hi Trevor, Im very sorry to hear of your disappointment.All of our services and costs are detailed in the agreement you signed. Signed up for a membership because I needed a private office for a few days. Pulling out of the company was a complete hassle and has been extremely difficult to get billing issues resolved because they do not have company representatives to make decisions. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. PDF REGUS Business Centre Service Agreement - SEC.gov *T&Cs apply. Regus Office rented: Wisma Atria Singapore BBB Business Profiles generally cover a three-year reporting period. Item #23 - Exit Virtual Office (VO) Agreement will be for a sixty (60) day term rather than a ninety (90) day term. Not only that, it's hard to get hold of their accounting department. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . Our virtual office services help you build a credible presence anywhere in the world, with a professional business address and phone number. Setting up an automated payment is straight forward and can be done through the online portal. Weve cut the cost of selected workspaces* for a limited time only. Company CEO: Linda Worthington This review was chosen algorithmically as the most valued customer feedback. Get Regus reviews, rating, hours, phone number, directions and more. Reserve a permanent desk in your favorite space, or simply drop in and hot desk at thousands of locations worldwide. She promised me that I could get it on October 19 because it took 48 hours. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. For transparency, we have informed you of the price of your booking in advance and you have acknowledged it as well.The local community team has confirmed that they have assisted you on your event day during their operation hour.The charges we have billed you are valid and payable.If you need further assistance on this matter, please reach out to your local community team who are in touch with you.Thank you,Michelle SpireAssistant Global Customer Service. Companies can ask for reviews via automatic invitations. THIS IS A SCAMTHEY WILL RIP YOU OFF FOR PRACTICE.CRIMINALS,CRIMINALS,CRIMINALS!STAY AWAY!DO NOT SIGN ANYTHING WITH THEM!THIS IS A CRIMINAL ORGANISATION.WHATEVER YOU DO DO NOT USE THEM, Hi Lavor, Im sorry if you felt the need to escalate this. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. A member of our team will get back to you as soon as we have the details. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. They are scammers, and incredibly dishonest. We provide our restoration service for all customers to save time and money, along with the frustration of dealing with multiple outside vendors such as IT & phone technicians. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. Office staff are always friendly. And whatever the future brings, were able to handle that too. I am writing this review to express my deep dissatisfaction with Regus' automatic renewal practices at their 477 Madison Avenue facility. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. The MD has no care to his customer and just passes it back to the phone robotseeking legal advicelorraine under the email address we have done this and very much doubt it will conclude this mess as we have done everything you have requested in the past, Hi Dawn,Im sorry if you felt the need to escalate this.You can quickly and easily end the agreement through the online portal (myregus.com) by going to Account > Workspaces and services > End Agreement. After being in my new office they are increasing rent by 8.7%. Hi, I signed a lease agreement with Regus for an office space with a first months and retainer/deposit amount. You will regret signing with Regus. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Transparency is very important to us, and all services can be opted in/out through your online account. However, there are also credit notes that have been raised for the same period for your previous office in order to balance the account. Regus are not transparent with their pricing. Regus May Let You Out of Your Contract If You Have Miss At the end of your contract, they will automatically renew you without a signature and without consent. It won't go in any direction! Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. Regus are not transparent with their pricing. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). Lorem ipsum dolor sit amet, consectetur adipiscing elit. This company has the worst customer service I have ever experience in my life. Service 110 Value 107 Shipping 48 Thanks again for your comments which help us improve. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. They would not remove the items that I didn't want. This is a complete con, and scam through and through. Hard revenue focused. Sent numerous emails to account. Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! She apologized to me and promised me to rush to send me it by coming Wednesday. This is a multi-location business. Please note: Change Management is 1-day training program (Friday). This course is a must for every manager who aspires to be a leader and a success in his or her career. You're definitely smarter than them, Hi Samantha, Weve tried to identify who you are in order to assist you to no avail. Customer service is simply poor. Find out how we combat fake reviews. Become better managers and business leaders by achieving optimal personal and business performance. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. You just need to watch one video of Mr. Mark Dixon talking about his stuff to realize that the entire thing is a hoax, or at best, another money laundering business. If you need further help, pleasespeak with our team member who is already in touch with you. Overview Regus has a consumer rating of 1.08 stars from 265 reviews indicating that most customers are generally dissatisfied with their purchases. I WILL SHARE THE TIME AND DATE OF NY CONVERSATION.FOR THOSE READING, I HAVE YET FACED ANOTHER ISSUE WHEREBY I BOOKED A MEETING ROOM AND WAS CHARGED FOR AN IMMEDIATE CANCELLATION (MADE WITHIN 2 MINUTES OF BOOKING) YET ACCORDING TO THEIR POLICY THE POLICY STANDS AND FULL CANCELLATION FEE APPLIES!I ALWAYS FEEL A COMPANY SHOULD HAVE THE CHANCE TO RECTIFY ISSUES IF IT IS AN OFF CHANCE BUT I HAVE TAKEN THE TIME TO WRITE THIA REVIEW AS THE REGUS PRACTICES ARE TOTALLY INADEQUATE! same goes with debt collector from malaysia that emailed me abt 3 months ago. I did check the status of your retainer refund and it looks like you submitted it on September 29, 2021. Using our center address on your website is illegitimate without an active agreement between us. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot I sent an email to Briana and asked how my process going on? It made me crazy and I asked him to talk with Myesha or Dom. GO LITERALLY ANYWHERE ELSE. A retainer fee is a prepaid fee used as a guarantee of commitment from professionals, such as lawyers, attorneys, consultants, advisors, and freelancers. I couldnt see your email address or Regus account reference in your message. I have been renting an office space at Regus in Kings Hill for over 12m now. Don't give them business so that they seize, Hi Faye,Im sorry if you felt the need to escalate this.I understand that your main concern is to cancel your agreement due to a business decision made by your company.You signed an agreement with us until 31 March 2023, so you could enjoy a preferential monthly fee. At first all was well few issues but were sorted then we had an IT issue and the Tech team will join the teams call but only in chat, like what the hell, that is so unprofessional. Be part of a vibrant coworking community with dedicated desk or hot desking options. IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. The Regus has no issue when it comes with charged the rent and late fees; however, when asking them for a refund for the retainer, the same bank information will never work. 1. Great discounts. commitment remains the same (or increases) and such transfer is not used to extend or renew an existing agreement. A signed agreement is a formal business commitment, and it should be honored.Im also surprised to read your comments about the quality of our service because our team members have always been in contact with you and assisted you in this matter.I would like to confirm that this issue is resolved as we confirmed to you via email. Please remember that the retainer is refundable at the end of your agreement. If you decide to add an automated payment method to your account (which you can easily do through your online portal, under the Account / Billing and payments section), well immediately credit and refund this additional retainer.Kind regards, Lorraine BruleGlobal Customer Service at IWG Plc, Poor service-virtual headacheThis company does not deliver any customer service or support. Avoid at all costs. Where appropriate, well also take steps to prevent the situation from happening again. on top they refuse to return my deposits of $2000 Date of experience: January 26, 2023 Useful Share Fay K 1 review GB Anyone can write a Trustpilot review. GO LITERALLY ANYWHERE ELSE. I am a small business and cannot afford any of this. It can take many months and still not response. Ts and Cs apply. International Association of Better Business Bureaus. Unacceptable billing practices. I really thought that this company would be a good option for expanding our business. The reason why we're asking all our customers to provide details online is to prevent fraud. We believe in enhancing your career and skills by offering you high-quality training that transforms candidates through rigorous coursework by providing an understanding of the needs of society and industry. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. * All prices shown are valid at the time of inquiry, based on 24-month contracts. 2023 Trustpilot A/S. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Hi Mike, Im sorry if you felt the need to escalate this. Log in to access all our services and products Email. * All prices shown are valid at the time of inquiry, based on 24-month contracts. www.myregus.com) and go to the End Agreement section. Develop, apply and embed the knowledge and skills acquired by this program to your organization. They still continue to send invoices with no one responsible to be there to answer. Manage all of your workspace and business needs. If it has been longer than 30 days, please get in touch so we can investigate further. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. If you need further help, pleasespeak with our team member who is already in touch with you. I am so frustrated. Then we had more IT issues at the end of the year which meant we had NO INTERNET for 2 WEEKS as the wired connections were not working. For clarity, you were also charged a retainer top up. Thank you,Lorraine BruleGlobal Customer Service at Regus, When I moved offices the expenses were over $3800, and $1300 went from my account and they claim "never showed up" on their end. (Sandra excused my late refund process from my manual process, however, I applied it from my portal but you deleted the function.) I was a customer with a licensing agreement set to expire on December 31, 2022. I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. !At 30/09/22 we agreed a virtual office use for a monthly rent, we only need to use the address for post collection. ive been trying to get my money back ever since. This is really bad customer service. Contact: +65 [protected] DO NOT give them your payment info, DO NOT sign with them. Hi Stephen, Requesting to have your retainer refund is an easy process. I told you my account number is 9054006! Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Office staff are always friendly. We also ensure all reviews are published without moderation. 3. If it has been longer than 30 days, please get in touch so we can investigate further. Eventbrite page will show up only the start dates of all training sessions. Appreciate your immediate reply. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I got an email from trustpilot. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. BBB Business Profiles may not be reproduced for sales or promotional purposes. Even after offering to pay the full amount billed for the calendar year of 2023, my bill continues to increase by $106.95 monthly. We pay those as well. I look forward to receiving more information from you. Requesting your refund is easy. The local team do recognize that it would be advantageous for our day office customers to have space available at all times and they are currently working with the third party to arrive at a solution. For clarity, you were also charged a retainer top up. They are about people. Our global network of workspaces enables you to work wherever you need to be close to clients, partners, suppliers, or home. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Accounting and bogus charges in lieu and place of diligent customer service, Regus - Scam billing and contract fine print, Regus - Hidden renewal clauses and misleading info by reps. and yes they kept coming up with lies such as "your money is being used to pay for the next rent etc" which everyone knows is a complete BS. They charge absurd late fees, even though I put the payment information in the system and their software failed to record it. Remember me I sent Briana of Regus an email about how the procedure was going this week. Were clear about this from day one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Company Name: Max Dragon Technology Paid for parking online and have now received parking ticket from private company. Our advisors are ready to help you find the right place for you. Regus Online Account The vital skills students learn will be immediately applicable to their careers. Regus Reviews | Read Customer Service Reviews of regus.ca - Trustpilot Everything included in our Business Address solution plus: Access to our global business lounge network when youre on the move, Call handling services are also available, A winning combination of virtual office services and workspace access, Includes meeting room use and 5 days office or desk space per month, Plus access to our global business lounge network, Select from a wide range of meeting room sizes, Available with presentation facilities and optional catering as required, Choose from thousands of locations worldwide, The perfect spaces to host pitches or board meetings, Equipped with presentation facilities, whiteboards, and optional catering, Purpose-built training spaces with breakout areas, On-site support team included and optional catering available, Unrivalled workspace.